This Privacy Policy describes our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation & Definitions
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
A unique account created for You to access our Service or parts of our Service.
An entity that controls, is controlled by, or is under common control with a party (ownership of 50%+ of shares or equity).
Jambo Food Delivery, the software program provided by the Company.
Refers to Jambo Food Delivery ("We", "Us", "Our").
Kenya.
Any device that can access the Service such as a computer, cell phone, or digital tablet.
Any information that relates to an identified or identifiable individual.
Third-party companies or individuals employed by the Company to facilitate or improve the Service.
Data collected automatically, generated by the use of the Service (e.g., duration of a page visit).
Collecting Your Personal Data
Personal Data
While using Our Service, We may ask You to provide personally identifiable information, including:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data is collected automatically when using the Service. This may include your Device's IP address, browser type and version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data. On mobile devices, we may also collect the type of mobile device, mobile OS, mobile browser type, and unique device identifiers.
Information Collected via the Application
While using Our Application, in order to provide features, We may collect, with Your prior permission:
- Information regarding your location
- Pictures and other information from your Device's camera and photo library
You can enable or disable access to this information at any time through Your Device settings.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
We may share Your Personal Data in the following situations:
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We apply different retention periods based on the purpose of processing and legal obligations. Unless otherwise stated, the periods below are maximum periods.
Account Information
- •User Accounts: retained for the duration of your account plus up to 24 months after account closure.
Customer Support Data
- •Support tickets and correspondence: up to 24 months from ticket closure.
- •Chat transcripts: up to 24 months for quality assurance and staff training.
Usage Data
- •Application usage statistics: up to 24 months.
- •Server logs (IP addresses, access times): up to 24 months for security monitoring.
We may retain Personal Data beyond stated periods for legal obligations, legal claims, at your explicit request, or due to technical limitations in backup systems.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in processing are located. This information may be transferred to and maintained on computers located outside of Your state, province, country, or other governmental jurisdiction where data protection laws may differ. Where required by applicable law, We will ensure that international transfers are subject to appropriate safeguards. No transfer of Your Personal Data will take place to an organization or country unless adequate controls are in place including the security of Your data.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may update, amend, or delete Your information at any time by signing in to Your Account and visiting the account settings section. You may also contact Us to request access to, correct, or delete any Personal Data that You have provided to Us.
Note: We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Other Legal Requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 16.
We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under 16 without verification of parental consent, We take steps to remove that information from Our servers.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
ndungudavidmuchoki@gmail.com© 2026 Jambo Food Delivery. All rights reserved.